Looking at the Contribution Profit by Cohort, we can see how due to the adjusted sales and marketing and promotions spend required to acquire the consumers in the cohort and encourage their repeat use of our platform, we see a Contribution Loss in Year 1, between 5% (2017 Cohort) and and 9% (2018 Cohort). As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. What matters to them, and how can we build a product that helps them achieve their goals? Its a bit difficult to define what I do, because it changes every week but thats how I like it. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Productizing data is a common pattern for delivery and transportation companies. Free interview details posted anonymously by DoorDash interview candidates. The breakdown of each cost is shown on the checkout screen. What should the end-to-end experience look like? And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. Staff Researcher@DoorDash. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. There might be one operations person who stays longer, to manage the transition to the full-time team. Ex-Facebook, Uber, Microsoft, and strategy consulting. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. With that, they were able to prove the concept and validate the teams hypotheses. Then, Contribution Margin went from deep red in Q1 2019 (-71%) into the black in Q1 2020 and is now in the 24% range at the the end of Q3 2020. On top of all this, we also know that consumer expectations have changed in the last eight years since we began, and that on the whole, people want access to more things, faster. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. We want to hear from you. Well, we dont always hit that timeline. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. . You can unsubscribe from these emails at any time. So there was plenty of well-funded, existing competition. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. A Division of NBCUniversal. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. DM if interested. Click the link in the email we sent to to verify your email address and activate your job alert. Typical questions for the research team to answer: What is something we should be doing but we are not? Operators need to easily flex between both of those mindsets. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. from the events that happen pre- and post-transaction. I can provide detailed insights. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. How quickly can you pivot to make day two a different story? We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question along with our own answer example. Were evaluated every six months, and if youre a manager but youre acting at a higher level, youll be moved to senior manager at that point. But generally, we try to stick to our six- to eight-week plan. Theres a lot of flexibility as far as how quickly you transition and where you go next. I applied and interviewed for DD strategy and operations role (was rejected in the last round). You can see how cohorts consistently increase their spend on DoorDash. I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. It makes people order more. Visit the Career Advice Hub to see tips on interviewing and resume writing. The best data is useless when you cant put it to action. About. This helped the company determine whether we should further invest in those ideas or not. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Hey everyone. This role has the remit of shaping our Drive restaurants . DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. HBO, Go to company page With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. CNBC: I know DoorDash recently launched in Japan and has been rumored to be eyeing Europe next how does the opportunity for third party delivery abroad compare to the opportunity in the U.S.? Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. Ive heard this repeated often: Speak as if youre right. Ive learned to push back a little bit. At DoorDash, data is what drives the Get 1% better every day goal. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. Any tips on what to expect from the Strategy & Ops interviews? Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Data is a real-time snapshot *Data is delayed at least 15 minutes. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Uber, Go to company page From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. How big is the problem? Contribution Profit (CP) is around 58% of GOV for the following years. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Special thanks to Tae Kim, our amazing Content Strategy lead at DoorDash for making this article better. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. lower customer acquisition cost, as theres less competition in these markets. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. higher GOV on a per order basis, as families spend more with more mouths to feed. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. Again, lets assume 8% for simpler math. So there you go. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! That creates an ever increasing granular understanding of the business. We are only as good as our next order. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. Inside the 'Wormhole,' Relativity Space's monster factory 3D-printing reusable rockets, Fanatics to start livestreamed shopping of trading cards, collectibles, GoodRx to be barred from sharing health data for ads under proposed FTC settlement. I was drawn to apply at Doordash because of this. Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. Try not to get overwhelmed or frustrated. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. Filter From there, DoorDash also provides education for merchants, e.g. Its a huge competitive data moat. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. We started with food because its the hardest product to deliver. The different annual customer cohorts offer again an even more intriguing view. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. A data platform that drives intelligence and automation. We already covered Marketplace GOV above. Got an email rejection a few days later. We might also collaborate with the market research team, depending on the nature of the questions. Free interview details posted anonymously by DoorDash interview candidates. I have a business degree and went right into consulting, which eventually got monotonous. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Our leadership also understands that you dont always hit your targets. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. You can best reach me on LinkedIn. Check out open roles or email Katie Frank at katief@doordash.com. Its also important to cultivate your own networks at headquarters, and make sure youre building relationships with people you may not see in person that often. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Where and how should we introduce the product to customers? Other initiatives include co-marketing deals with e.g the NBA. In my current role in the restaurant industry, I have developed great skills in keeping track of multiple customers and their orders. It is a dataset with drivers, delivery times, money made, and tips. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. We have a lot of metrics we can track. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. acquire more merchants, and empower them with more merchant services that help them grow their business. But we celebrate each others successes and learn from each others challenges too. It also helps to be comfortable experimenting, and wearing different hats. PwC, Go to company page Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. As you can see from the image below, repeat purchase from existing customers drove 85% of GOV in Q3. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? Get this delivered to your inbox, and more info about our products and services. , regardless of the quality of the food. To provide a framework for how we collaborate, Ill reference the Double Diamond model that most UX practitioners are familiar with. Will be grateful! As the lead of Consumer Value & Pricing at DoorDash, having research play an active role in the early development of new ideas increases our odds for success exponentially. Answer Question I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Get notified about new Merchant Services jobs in Tempe, AZ. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. 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