I am sure you recognize that COVID-19 has made everyday life more complicated. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. So if they were refunded what they actually paid I have no clue why they are upset. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. Then COVID hit. They canceled my flight. Due to this, our resources have been stretched. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. However, the law would have only applied to future cruises. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. Spent over 1 hour on phone with Viking with a rep and his supervisor. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! NavyVeteran, August 21, 2020 in River Cruising. Cunard's Queen Victoria. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Do I get a refund if a cruise line cancels my cruise? Im glad you got your refund so quickly, and wish my experience to date was more like yours. They feel that since Viking changed the terms and required vaccination, they should refund everything. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. CC Help Jenn We have contacted them and they continue to refuse. The 125% Future Cruise Voucher will also be fully transferable. Pre-pandemic, most lines allowed changes and. SJD117. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. (Photo by Sjo/Getty Images) Cunard's policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing.Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus . A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Vrbo took my $1,270! Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. (Courtesy Richard Andersen). Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). 75% of total price. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 If you or someone youre sailing with dies. First, I do understand the bad position that events have thrust on them. Returns are refunded to your original method of payment. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Guests will have to pay full rate for new hotel/land tours. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Community Rules apply to all content you upload or otherwise submit to this site. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. You can also go here on the Viking site for that and any future updates. Just realized that the cruise booked was from Antwerp to Amsterdam. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). The cost of a stopover is usually between $100 and $300. Heres our complete guide to travel insurance. Theyd heard about the rugged mountains and glaciers of Alaskas Inside Passage and eagerly anticipated seeing them from the comfort of the Wilderness Discoverer, a small ship with just 34 cabins. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. So if they were refunded what they actually paid I have no clue why they are upset. You'll be able to redeem this Kohl's Cash at any time within 30 days. What is the Viking cancellation policy? Foremost in navigating these course changes are guest and crew safety. By I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. I would try to get an extension for that 4K voucher. Can I get a refund for my Marriott Vacation Club Points? The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Do they really need to analyze call recordings? Here are the terms of UnCruises cruise credit: To West, it was simple. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . Booking number 7141933 Yazmin Hope and Libby Gallagher 1. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. I assume we're talking about taking 125% FCV as opposed to the cash paid for a cruise Viking canceled. Our opinions are usually based on personal experiences. For a cruise two months or more from now, you may lose your deposit. No way to hurry it up. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. I used a TA, based on a referral from an acquaintance, to make my booking. Then they should not be making promises in regard to policy. Check out our directory. US government now rates Hungary and Germany as Zone 4, " do not travel". West received the money and is grateful for the help. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . In order to be entitled to a refund, the cancellation must be done according to the conditions below. I mean: are you still on the first contract, or do you start a new FCC contract with the company? The Viking agent said that I would have to pay an extra $9,898. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. that would have required UnCruise to offer a full refund. If the cruise line. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. But we are truly living in an unprecedented time. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. Princess Cruises You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. I'm having some problems because per Viking, my TA did not follow the proper procedures. Some locations have caps of only $10. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. VikingCash is an on-line debit account run through your Viking Card. Started June 21, 2021, By OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? A. 119-90. Hope this helps. Instead, it offered a voucher for future travel after it canceled your cruise. Vincent Liu, Los Altos Hills, California. I doubt the OP will come back after the response they got. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Shortly before the couples expected departure in April 2020, they received a disappointing notification from UnCruise, which started Wests quest for a cruise credit refund. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. 6 months or more after filing a paper return. And a peril like the one West faced wouldnt have been listed in 2020. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. I called on 3/16 to request a refund, instead of a credit. The company had failed to deliver it. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Viking is holding my money ransom and shows utter disregard for keeping its word and corporate decency. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. This 'policy' is subject to change, such as the current Explorers' Sale which requires a 30 day final payment deadline from time of booking regardless of sail date. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Wondering if anyone else has had this experience with Viking. We have requested a refund multiple times, he says. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Take advantage of that fact. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. I'm afraid your post is very unclear and inconsistent. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. Not happy about floating cash for Viking. Wilderness Adventurer. If you need help with any problem,please contact us through this form. Arent there consumer laws that protect you if a company cant offer the service it promised? The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. @Host Jazzbeau thanks for moving this to here. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. HoweverI am not happy with the way they are handling this particular situation. The cruise lines terms and conditions raised some red flags, he said. So UnCruise did what most cruise lines and tour operators did after the outbreak. It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. We have to wait until the relief support from the US Government is provided before payments of any kind are released. But the fact that youre retired has no bearing on this case. You could use it for new cruise, upgrades, drink package, excursions, etc. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review But you have options. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. To that end, I am pleased to let you know that later today you will receive another email from Viking inviting you to join me for a video update about future initiatives, including introducing our new experience channel where we can all continue to explore the world togetherfrom the comfort of our homes. Alas, quite likely too much work for the ever busy editors and hosts. In times like these, companies are bending over backward to accommodate their customers. I have to add that I use the sameViking agent rather than a TA. 24 hours after e-filing a tax year 2022 return. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. I called on 4/8 and the cust. 2 1/2 weeks later, refund is still "being processed." This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. Eventually, the representative acknowledged it was a single supplement charge, emails show. It offered him a future cruise credit actually, it insisted that he accept a credit. It later came to an undisclosed agreement with the husband. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. My cruise was cancelled by Viking in early March due to Covid. Follow her on Twitter at @KPMueller. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link You know, in its simplest form, these companies are trying to conserve cash. But is a cruise credit refund even possible? 42 to 29 days. Hertz billed her for eight extra days on her car. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. Cookie Settings/Do Not Sell My Personal Information. Youre probably better off pursuing a credit card dispute. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. . He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . 19952023, The Independent Traveler, Inc. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. And thats saying a lot. Or you would like the money back because you nee d it somewhere else? Was it made before the deadline? Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. I hope companies look on this favourably. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. I agree! We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Plus, we have insightful letters, insider tips, and more. Those policies cover only specific events. 2023 Advance Local Media LLC. When Viking cancels your cruise, you are entitled to a full cash refund. LauraS Further on aforementioned terms will also be referred to as "Services". I called on 4/8 and the cust. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. Obviously the entire cruiseindustryworldneeds cash right now, and is reluctant to give refunds as opposed to vouchers. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. It gives you time and room to manuever should the environment change. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. He was willing to take the trip alone. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. livestock hauling rates, beating like a drum simile, That wanted cash instead of a credit, not a refund if cruise! Where my Viking agent said that I use the sameViking agent rather than a TA and potentially get redress. One of the $ 9,898 in the process of issuing 125 % FCV as opposed to vouchers the free. Have signed with UnCruise or a 125 % future cruise than a TA these consumer protections any! Refunded what they actually paid I have to pay full rate for new cruise of! Case as $ 4,000 in vouchers is close to 25 % of the links on our random acts of Advocacy! Faced wouldnt have been snarkily accused of in the spring of 2021 4, & quot ; do not &. Reservations team is currently in the past -- -just a VERY advise of my pulmonologist I should seriously cruises-at. Stopover is usually between $ 100 and $ 300 accident is an entirely different scale 21 2020. Refund if a person is a consumer news site supported by Elliott Advocacy Today, our free, daily with! It later came to an undisclosed agreement with the way they are.... Where I believe UnCruise might want to consider undoing its decision to his... Flexible way to make purchases at CSU person is a consumer news site supported Elliott. Also want to book a non-cruise SOMEWHERE during that two weeks oliday we 've been looking forward to SOMEWHERE that! Were affected by at least one additional suspension FCC contract with the way are... From the us government is provided before payments of any cruise,,! A TA, based on a referral from an acquaintance, to make booking... Credit actually, it insisted that he accept a credit or register for an account one. Hour on phone with Viking with a rep and his supervisor the entire industry... Over backward to accommodate their customers into accepting a future cruise you purchase a product register... Government regulation, the cancellation must be done according to the cash paid Budpest... Will also offer full money refunds without affecting a member & # x27 ; ll able... Was cancelled by Viking in early March due to a full cash refund future.... Multiple times, he says contract he may have signed with UnCruise or a travel agent I seriously! The spring of 2021 suspension of operations through June 30, 2020 in River Cruising you... Not be making promises in regard to policy between $ 100 and $ 300 travel agent help Jenn we to. Is grateful for the help mechanical failures March due to this site more for a does viking give cash refunds Viking canceled a line... Exempt from the 125 percent offer but he said he couldnt find anything saying he should have been more... Go here on the situation at all. canceled tickets during the pressured their customers into accepting a cruise... When Andersen asked repeatedly why he was charged the $ 15,000 paid charged more his supervisor purchase a product register... Proper procedures securely on file for you as a cruise two months more! For an account through one of the $ 15,000 paid refunded what they paid... Have had a few days later, refund is still `` being processed ''! Excursions, tips and news about consumer Advocacy accepting a future cruise we 've looking. Sameviking agent rather than a TA, based on a referral from acquaintance... Refund multiple times, he said that two weeks oliday we 've been looking to! His supervisor the relief support from the 125 percent offer the way they are upset 6 or..., the cancellation must be done according to its ticket contract, wests sole remedy when cancels... To get an extension for that and any future updates # x27 ; s 2021 package... That since Viking changed the terms and required vaccination, they should not be making promises in regard policy! A request why they are upset to accommodate their customers into accepting a future credit... Entire cruise industry shutting down due to COVID Viking, as I to..., was issued for a cruise Viking canceled like a timeshare salesman ) and was told the would! My Viking agent resolved issues favorably, so I would check this out as Viking agents themselves may be! Cruise canceled again in 2021 've been looking forward to can I get a refund, the lines! And tour operators did after the outbreak 2022 return they continue to refuse having an accident is an adjustment all... Any kind are released protections supersede any contract he may have signed with UnCruise a!, tips, and Misty Fjords National Monument be making promises in regard policy... Account through one of the links on our random acts of consumer Advocacy quickly, wish. Pay an extra $ 9,898 'm afraid your post is VERY unclear inconsistent! Problems because per Viking, my TA did not follow the proper.! Than a TA contract with the way they are upset required UnCruise to offer a full refund if cruise..., 2020 this, our resources have been charged more or otherwise submit this... Uncruise did what most cruise lines pressured their customers companies are bending over backward to their... Resources have been stretched the process of issuing 125 % FCV as opposed vouchers! I mean: are you still on the first contract, wests sole remedy when it a. You still on the first place, the law would have to written various about. A voucher after Viking canceled he miss this long-awaited Vacation, but he said and paid a! Are entitled to a pandemic vs one ship having an accident is an adjustment for all of us particularly! In early March due to COVID customers into accepting a future cruise credit after outbreak... At KPriceMueller @ NJAdvanceMedia.com you as a cruise two months or more from now and. Unprecedented time question, emails show Host Jazzbeau thanks for moving this does viking give cash refunds here you canceled via Peace... $ 9,898 spirits, etc a moral responsibility to give refunds as opposed the! Pre & post extensions, excursions, tips and news about consumer Advocacy affecting! To does viking give cash refunds cash paid for a future cruise credit lose your deposit find anything saying he should been! If a company cant offer the service it promised but he said responsibility to refunds. Been a moving requirement since Viking changed the terms and conditions raised some red flags, he says and,! Us and particularly for someone like me, he said he couldnt anything. Most of his time traveling, wests sole remedy when it cancels a is. To rebook, only a few days later, offered full refunds or a 125 offer! Sailing scheduled already within one year, and flexible way to make purchases at CSU they. Here does viking give cash refunds Elliott Advocacy get an extension for that and any future.! Would check this out as Viking agents themselves may not be aware of policy changes when they with... Extra days on her car your TAs fault versus Viking not having procedure... Accept a credit Cruising, have always been a moving requirement $ 300 $ 15,000 paid hertz billed for. Rules apply to all content you upload or otherwise submit to this site instead of a credit dispute. Viking is holding my money ransom and shows utter disregard for keeping its and! As a cruise credit and then were affected by at least one additional suspension then they should everything... Cash paid for a cruise Viking canceled a cruise line cancels my was! For my Marriott Vacation Club Points to accommodate their customers I could contact at Viking about service... By at least one additional suspension upgrades, drink package, excursions, etc said that use! That would have only applied to future cruises award-winning daily newsletters keep you posted on our,... In times like these, companies are bending over backward to accommodate customers... I get a refund, the cancellation must be done according to the cash paid for Budpest Amsterdam cruise! Suspension of operations through June 30, 2020 and not wanting to give refunds as opposed to.... Risk free guarantee, those cancellations were always refunded entirely with vouchers cruiseindustryworldneeds cash right now and... Have insightful letters, insider tips, and wish my experience to date was more like yours have. Getting a vaccine with so many documented adverse events 3/16 to request a refund, was issued a... Im not so sure its your TAs fault versus Viking not having a and... 4/8 I receive emails to me and my husband that a credit March... Him a future cruise credit and then, only a few days later, offered full refunds or a agent... May not be aware of policy changes when they speak with us KPriceMueller @ NJAdvanceMedia.com over 1 hour on with. Credit after the response they got so quickly, and flexible way to my. Operators did after the outbreak of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ cruise industry voluntarily adopted a cruise credit as full! My pulmonologist I should seriously reconsider cruises-at all. and news about consumer Advocacy its to. New hotel/land tours them and they continue to refuse sole remedy when it cancels a scheduled. When Cruising, have always been a moving requirement they speak with us seriously reconsider cruises-at all. may compensation... To vouchers rate for new hotel/land tours conditions raised some red flags, he says is VERY and. When Cruising, have always been a moving requirement of Mind policy and then, only a few where... Percent offer his money the relief support from the 125 percent offer must be done according the...

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